Refund policy

Return & Refund Policy

Last updated: September 2026

At ROPANOVA, we want you to feel confident when placing your order. Please review our return and cancellation policy carefully before completing your purchase.

Returns & Exchanges

All sales are final.

ROPANOVA does not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other personal preference.

We encourage customers to carefully review product descriptions, sizing information, and order details before completing a purchase.

This policy does not limit any rights you may have under applicable consumer protection laws.

Order Cancellations

For eligible orders, cancellation requests may be submitted within 15 minutes of placing the order.

After the 15-minute cancellation window has passed, orders cannot be cancelled because they may already have entered production or fulfillment.

Cancellation requests are subject to the conditions shown at checkout and applicable law.

Final Sale Items

Items identified as Final Sale, including products in the Greatness Collection, are not eligible for returns, exchanges, or cancellations.

Please carefully review your size, color, shipping information, and order details before purchasing a Final Sale item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

We will review the situation and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable law.

Incorrect Size or Customer Information

Customers are responsible for selecting the correct product, size, and color and for providing accurate shipping and contact information at checkout.

ROPANOVA is not responsible for incorrect selections or information submitted by the customer, except where otherwise required by law.

Refunds

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider after the refund has been issued.

Shipping charges, customs duties, and other fees are non-refundable unless otherwise required by law or the refund results from an error for which ROPANOVA is responsible.