Terms of service

Terms of Service

Last updated: September 2026

Welcome to ROPANOVA. These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service.

1. General Conditions

ROPANOVA reserves the right to refuse service, cancel orders, or limit quantities where reasonably necessary, including in cases of suspected fraud, pricing errors, unauthorized resale, or misuse of our website.

You may not use our website or products for any unlawful or unauthorized purpose.

2. Online Store Terms

By purchasing from ROPANOVA, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction.

You agree to provide accurate, complete, and current billing, shipping, and contact information when placing an order.

3. Products and Availability

We make reasonable efforts to display our products, colors, sizing, descriptions, and images as accurately as possible.

Actual colors may vary slightly depending on screen settings, lighting, production batches, or manufacturing processes.

Products may be available in limited quantities and may be discontinued or modified at any time.

4. Pricing

All prices are displayed in the currency shown on our website.

ROPANOVA reserves the right to change prices at any time before an order is placed.

If a product is listed at an incorrect price due to an error, we may contact you to correct the issue or cancel the affected order where permitted by law.

Applicable taxes and shipping charges will be shown at checkout when required.

5. Orders

Submitting an order does not necessarily guarantee acceptance.

ROPANOVA may cancel or refuse an order where reasonably necessary, including in cases involving suspected fraud, payment issues, inventory problems, pricing errors, or incorrect customer information.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Shipping and Delivery

Production, shipping, and estimated delivery times are provided in our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

7. Returns and Refunds

Returns, exchanges, refunds, and final-sale conditions are governed by our Refund and Return Policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

8. Customs and Import Fees

International customers may be responsible for customs duties, taxes, import charges, or other fees imposed by their local authorities.

These charges are separate from the product and shipping costs paid to ROPANOVA unless otherwise stated at checkout.

9. Intellectual Property

All original content on this website, including the ROPANOVA name, logos, designs, graphics, photographs, text, videos, artwork, and branding, is owned by or licensed to ROPANOVA unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or commercially use our content without prior written permission.

10. Prohibited Uses

You may not use this website to:

Violate applicable laws or regulations
Commit fraud or provide false information
Attempt unauthorized access to our systems
Distribute malicious software
Interfere with the operation or security of the website
Copy or commercially exploit our intellectual property without permission

11. Third-Party Services

Our store may use third-party services, including Shopify, payment processors, fulfillment providers, shipping carriers, and other service providers.

Your use of certain third-party services may also be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, ROPANOVA is not responsible for indirect, incidental, or consequential losses arising from use of our website, delayed deliveries, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms excludes liability or consumer protections that cannot legally be excluded.

13. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct such errors and update information where permitted by law.