Shipping policy

At ROPANOVA, we work to get every order to you as quickly and smoothly as possible. Please review the information below before placing your order.

Production Time

All orders require approximately 1–3 days for production before they are shipped.

Shipping Time

After production is complete, shipping typically takes approximately 9–14 days, depending on your location and the shipping carrier.

Estimated Total Delivery Time

The estimated total fulfillment time is approximately 10–17 days from the date your order is placed.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to holidays, weather, customs, carrier delays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method available for your order.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

International Orders

International orders may be subject to customs duties, import taxes, or additional fees depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We will do our best to make the correction, but we cannot guarantee changes once an order has entered production or has shipped.

ROPANOVA is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us with your order number and any relevant information.

While ROPANOVA is not responsible for carrier delays or circumstances outside of our control, we will do our best to assist you in resolving the issue.

Split Shipments

In some cases, items from the same order may be shipped separately and arrive at different times. If this happens, you may receive multiple tracking numbers.